james S, I just went through this on my PC. The adware set itself as my home page and when I tried to get my e-mail it went to the ad page. You need to run the Norton anti-virus, then follow their instructions. As I recall it's...do the live update, run the anti-virus, click on the thread to see where it is on your PC, then follow Norton's web page to get instructions on deleting it. One such process involved a safe boot which I'd never done before. Then I downloaded the software I posted for spyware & adware & ran that through. I think my problem started because I didn't have Norton's firewall running. (BTW some files are hidden, and a friend showed me how to unhide them, but I haven't done it). It's still not perfect...I use Outlook Express to get my e-mail & get connected, then Internet Explorer to surf. If I knew more about PCs I think it's a small matter of resetting to work better. I'm always glad if I can get it to work any way. A few exta clicks are no big deal for me. Good Luck!