Not that I'm one to critique how to put out fires, but it seems they waited an awefull long time for the POCO, most of the pic's are of them sitting on thier butts waiting....
One of the worst things that you can do it put out a natural gas fire. That is what was burning below the service. You must shut off the supply of gas to extinguish the natural gas fire and it appears that they had to wait for the gas company, not the power company.
Don