ECN Forum Forums General Topics of the Trade General Discussion Area I'd hate to be this guy

Quote

"Most HVAC "techs" are on commission."

What is wrong with this principal?

A technician's job is to diagnose and repair the problem. Once commissions enter the equation, objectivity goes out the window.
The customer becomes subject to rip-offs.

Redsy:
Someone mentioned to me recently that the plumbers that respond to "service" calls have some type of incentive also.

Something to the effect of 'replace the washers, sell a shut-off valve, oh the drain tail is lookin' corroded, well how about a new faucet & drain while I'm here.

A HVAC guy I know has techs/salesmen; like a 'service advisor' at the auto dealers.

John

John,

Mother in law just had drain cleaned, he was there, one, and a half hours, $384

He said he had 4 more jobs, to get to.

I have always been somewhat conflicted on this since I like fixing things but in the case of something like a 10-15 year old A/C unit it is reasonable to think about replacing it, instead of fixing it.
I do think the salesman/tech should make a fair comparison but I am not offended if he tries to say new is better.
If you guys took a call for a tripped breaker that wouldn't reset and you found some nightmare panel, would you just replace the bad breaker or would you suggest an upgrade?

I just want to throw this into the mix:
Why is it that people that have already used a service, say Phone, Electric, a service-person, always complain after they have used the service they are paying for?.
I have a friend she works at a call centre for the local Pay-TV service, people moan and whinge that over the 3 months of thier trial period, they couldn't watch it because they were too busy and therefore want thier money refunded.
Huh???. (Get real)
Is this human nature?.
Is it incompetence?, because I always seem to be up with all of my bills used or not.