I'm not posting as a curse against dish installers, however this was my experience today and it reminded me of what I've learned about business practices.
We had a satelite installed today. I wasn't home but this is how my wife described the installation.
His uniform shirt was on inside out. Apparently he only throws it on over his t shirt when he has to. He changed it while speaking to my wife.
He intentionally pointed out his identifying shirt and ID tag only while mentioning the customer satisfaction calland what they would be asking about.
Had is dog in the truck
Tye wraps and cluster of rg6 hanging around the tv.
He asked my wife "I don't want to go get my meter out of the truck so can you watch the signal meter on the tv and let me know where it is while I adjust the dish?"
"I'm supposed to do a 30min run through with the remote. I am not going to do that but when they call and ask tell them I did or they knock $50 of my rate"
The dish did get installed properly, however, my wife was uncomfortable with him there and if the kids hadn't been home she probably would have called me to come home. I understand that these guys install these all day, every day and all of them don't care about customer care. I understatnd that their primary concern isn't a call back, however at least be professional.
When I look at things that I have learned in my business, these are things that I have learned are wrong. Some of these have been listed previously. At the end of the day it is all about the customers and will they call you back. Be courteous, professional, and make sure the work is done right.
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