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#159022 10/17/06 09:36 PM
Joined: Nov 2005
Posts: 507
M
Member
electrictim, you hit the nail on the head. too many of us look to dash in, be a hero, dash out and on to the next one. we think we are doing right by a customer by fixing their problem quick.

but, as you have discovered, maybe we do better by the customer by slowing down and fixing all their issues, and not just the one they called about.

but, what do I know, I'm a self-agrandizing know it all [Linked Image]

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#159023 10/18/06 12:32 AM
Joined: Jul 2002
Posts: 717
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Member
Guru.

#159024 10/18/06 12:34 AM
Joined: Nov 2005
Posts: 507
M
Member
Sorry, self-agrandizing 'guru' know it all [Linked Image]

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