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Joined: Feb 2005
Posts: 219
S
Member
When charging the 4hr minimum, has your customer ever said " since I have you for 3.5 more hours I need you to....

Rob

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Joined: Jan 2003
Posts: 1,429
L
LK Offline
Member
You have an hour travel time, that leaves 3 hours, and let's say you fixed the problem in ten minutes, your min charge was lets say $360 , when they call you don't say min 4 hours, you say min charge $360, you quote service call rate not hours.
If you quote hours, then you are open to argument.

Joined: Dec 2004
Posts: 1,064
D
Member
The problem there LK is that the guy sees a $360 bill for 1 hour and ten minutes work.

Then another guy, comes along and does a T&M charge at $75/hr, charges him 2 hours and 10 minutes, and saves the guy $200.

Who do you think he calls next time?

There is good and bad with everyway going, you just got to know your market and your customer base.


Dnk.....

Joined: Jan 2003
Posts: 1,429
L
LK Offline
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I can assure you, chances are pretty good that the guy charging $75 an hour and billing for only two hours, doing industrial work may not be around for the next call.

Most industrial accounts want service, not price, when i first started doing industrial work, they would come out look at my truck, see if it was a late model, and well stocked, along with checking our finances, and insurance coverages, these accounts are looking for vendors, that will be around for a while.
Early on i tried that lowball pricing on industrial accounts, and all it assured was never a call back.
What will assure a call back, is when you are there, doing your best at solving their problem, and going that extra step to give them your best.


[This message has been edited by LK (edited 05-15-2005).]

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