Hi, I've followed your instructions. I'm slightly happy because the first barrier was open: the message doesn't come any more, but another problem appeared: another window came and asked me to "unzip" the file that I was downloading, which was "s14d_enx.exe", into "C:\WINDOWS\TEMP", so I clicked on "unzip" and it told me that 19 files were unzipped, but that was it! nothing more and my file is not downloaded.