This thing is SCREAMING Single Phasing!!!
If the Bearings are so worn out / frozen, they will not allow the Rotor to spin, that would be the culprite - so verify the Rotor may spin freely _PRIOR TO_ taking any additional steps.
If the Rotor spins freely, verify that there indeed is 3 Phase available _AT THE MOTOR'S TERMINALS_, and there is no "pseudo 3 phase" being created elsewhere in the facility (more on this later).
If Rotor spins freely, and we know that a "Real" and 'Solid" 3 Phase circuit is available at the Motor Terminals, verify the Motor has been connected properly - and that no Winding Lead(s) have come loose or Ground faulted.
I am _Assuming_ this Motor uses an "Across-The-Line Starter", not any Wye-Delta Starting Contactor arrangements.
If Contactors perform any type of Winding Re-Configuration, verify these guys are working properly prior to going on to the next step.
*** Along these lines, if there are any reduced Voltage Starting techniques involved, verify these guys are working correctly before proceeding.
If the Starting techniques check out good, and/or the Motor Leads are terminated properly + are not faulting out to Ground, find out what the Voltage is at the Motor's Terminals (if you can test first with the Motor leads not connected, that would be great).
Voltage needs to be within tolerance of the Motor's _NAMEPLATE RATING_.
If this checks out good, time to search for barbecued Stator Winding(s).
Just about forgot this one!!! (D'Ohh!!!):
Is the Motor loaded down during start?
Could the Motor be driving a Compressor, which does not "Dump" the head pressure before starting, resulting in the Motor stuck in Locked Rotor.
Another scenario: Is this Motor driven from a transformer on-site, and this transformer may be insufficiently sized for the Motor?
Check into the Single Phasing thing if you get odd Voltage results on one or two Lines - and especially if you notice very odd behavior from Lighting on the same system.
If the Single Phasing problem is "Masked" by already operating 3 Phase Induction Equipment (such as 3 phase motors running under load), you will find Voltage on the "Dead Phase", which will be measurable L-G, L-N and L-L.
The Voltages may be similar to what's normal, however when something changes on the Motors' load (one is turned off, or loads increase/decrease), the "Dead Phase" will have a noticably different Voltage reading.
Things become very interesting when there are two different systems - like the system from the PoCo is 480Y/277VAC 3Ø 4 Wire, and there may be one or more SDS's included - such as 208Y/120VAC 3p 4W - and possibly in addition, a 240VAC 3p 3W Delta.
Loss of phase on the SDS system's Secondary side may be quite a handfull to trace out - but when the loss of phase occurs ahead of these guys, things become a major search!
At least when a Primary Fuse on the PoCo's side blows, it makes Lighting Fixtures react very strangely, and is kind of a no-brainer when you go outside to see the fuse cartridge dangling downwards in the fuse holder!
Good luck!
Scott35
