When I was with big blue, making and accepting bids we got hammered both ways. If the subs that bid to us missed something we ate it and if we missed something in the bid to the end customer we ate it. That is probably why IBM never really made any money with "services".
I have to say I did really try to make the scope of work match the customer expectations and I would speak up as soon as I saw a problem. It saved money in the long run.
[This message has been edited by gfretwell (edited 08-20-2005).]
