The reason that their meters are generally more accurate that yours is that they have a meter lab that sends a standards type meter to a high precision laboratory for calibration on a periodic basis. All of the trouble men's meters are calibrated against that standard. When is the last time you had your Fluke calibrated?

Step 3 is yours to take, go to the public service commission if you can't get them to respond to you. [Linked Image]

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Charlie Eldridge, Indianapolis, Utility Power Guy

Charlie Eldridge, Indianapolis Utility Power Guy