Thanks to everyone, for all the replys.
I had not thought of it in the context that has been laid out, ie " the customer doesnt like surprises." I and dont blame them and will include this in future dealings.
I was trying to isolate myself from the PoCos business by saying it is their choice to charge a reconnection charge, (their permanent taps)without telling the customer.
These are things they always did as a service to their customers, but thanks to de-regulation they now charge for everything and we as contractors are stuck in the middle (this should not be a surprise to me )
As usual it roll down hill and we happen to be at the bottom and catch it.
as I said above thanks to all who responded, your insight is really appreciated.
WOC
