As a relatively new contractor, I have been making moew visits to the local PoCo than I ever thought possible. It's just amazing how many issues / jobs involve having a chat with them.
I have also been fortunate in that I am largely serving the same folks I served before "the boss" retired. Yet, I've discovered another side to these customers.
They are all in fear of the PoCo.
Whether it be a service change or new construction, they all get nervous when I mention talking to the PoCo. Today, one landlord was furious I had called "the authorities." Heck, the service was pulled free fron the building, the mast was severed from the main disconnect - and I was supposed to fix it 'hot?" (All thanks to someone climbing the mast). This guy was terrified that his apartment building would be shut down.
How do your customers react to the PoCo? Do you conceal most dealings from them?
