Reno,
Don't worry about these kinds of folks. It will cause you undue stress. I used to try and figure them out. It just stressed me out. Now, I just figure it is there loss and keep moving forward. It is amazing how many times I eventually here from them. Or not, no matter keep looking forward, only pausing to check its not you. In this market it is good to be flexible. 10 or 12 service calls 1/2 Hr time on the job, charge min 1hr time, is more than a days wage on a large job. keep the head up!
Ob
