I have updated my business operations of how I do my pricing and finally seem to have come to an understanding that most of you have already come to. T&M is not the best way to go for a business. But laying that aside for a little bit, I have a question that I need some advise on. I have a customer now, that I gave a estimate for, and the price seems to be high but taking in all the specifics, it seems the best I can do under the circumstances. I felt I had to tell them this is only an estimate, not necessarily a "firm" price. Ok, when the job is actually done, and say my actual cost comes under this amount, what percentage of mark-up and profit would you figure? I know this might vary from location, business overhead, etc., but with the normal overhead, etc. what would you charge? I'm still trying to update my procedures. My last trip to the IRS sort of shocked me into making some changes [Linked Image] Thanks a lot. Steve..