We are a small service focused res shop who have been getting a fair amount of referrals from the bigger shops who are so busy now that the don’t want to chase the smaller jobs that are our bread and butter. We have a good reputation locally for realibility, fair pricing and quality work so the seem to feel good about referring us. My question is should we do anything to formalize our referral relationship. I have the urge to stop by and thank these shops and give out a “Starbucks” card or something to show that we appreciate their confidence in us. My question is addressed to those of you in larger shops: Do any of you refer business you don’t want to others? If so what do you think is would you consider an appropriate “thank you” from the shop you referred business.
