All,
I have been getting lots of great stuff from the ECN forum so I though I would ask a slightly new question:
What are some ways to handle “small extras” the homeowner asks for mid way through a job?
A common problem we have is that about half way through the job, the homeowner starts thinking of extra things they would like us to do while we are there such as an extra outside light, or a few more plugs in the family room. We are always torn between doing them at no charge to build good will for referrals and so we don’t create tension between ourselves and the homeowner, and between making sure we get paid for our time.
Any thoughts?
VinceR
