I just got a call the other day from a woman who was troubleshooting her own electrical system in her house. She told me that when she went to remove the panel cover (to replace the breaker she thought was defective-it wasn't of course)that everything went dead in the house. I asked her if she was ok, but it turns out that she was just careless (in more ways than one) and bumped the main breaker while she was removing the cover. Oh my gosh!