Personally Paul,
I feel really sorry for you having to go through that sort of rigmarole(sp?) just to get a simple answer like that.
It's getting that way here with a lot of places here too.
Our Inspectors here at the Power Company are usually more than happy to help out any Electrician that genuinely needs advice on things like this.
Considering that the company has run the local network here since it was installed, I reckon that is how it should be left as well.
We are really only a Lines Company these days, but as they say, stick with what you know.
Paul, if you are an Electrician making these enquiries, how on earth does Joe Bloggs get on, when he calls them?.
Mind you, I think we all went backwards when companies started using Temp agencies for people that answer the telephones in these places, some of them have no idea what day it is. [Linked Image]