We may have been over this subject before here.
Have you ever had complaints from customers when they send in a $10 toaster and expect you to repair it for less than what they originally paid for the thing?.
I'm not talking about a small fault, but something like a broken element in a toaster or a $15 kettle with a burnt out element.
A lot of people can't get thier heads around the idea that thier cheap appliance isn't worth repairing.
The parts themselves required to effect a repair(If you can get them) can often cost more than a new appliance and then you have frieght and labour to fit the pieces.
Have you guys ever had to explain this in detail to customers?.
It really annoys me when they say "Just fix it!" and then having to eplain why the repair cost so much. [Linked Image]