boy, you think that you have problems in the U S of A, our comopany ( me in fact ) ordered some circuit breakers for a 1000A three phase board,
the supplier said; one week
one week comes and goes;
our office calls supplier;
supplier says; be here in about a week, fault with manufacturer.
week comes and goes;
office calls suppliers again,
they say its at another branch in another parrt of the country,
by this time the client is trying to open his production plant, not a happy bunny.!!
after another week we found the parts at another supplier off the shelf and finished the job,
low and behold, three weeks after we finished the job the circuit breakers arrived at our stores!!!
what did the soreman do?? yep you guessed it,
they went back to the suppliers,
as for getting a credit note, that is a different story!!!

have fun out there.